Without specifics to your installation
I can't offer much more in the way of suggestions.
Are the Models in the standard path ?
is the data folder at the standard location ?
Is the Main Path at the standard location ?
What is in the Registry Values for the Paths?
Do they Match where the files actually are?
Did Windows create a new set of registry values in the Wow6432Node registry?
What about the Totem folders in your User profile?
These are all questions I would need to have answers to, to help.
Maybe you should request remote support from the Team.
Send an E-mail and Open a Support ticket
[email protected]