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Rven
Присоединился в Mar 2011

2 Сообщения
28 April 2011
any way to delete cards
got 8 Cards from the subscription which i don't like anyway to remove them?
or get them removed from my account

spiderman1804
Присоединился в Feb 2008

439 Сообщения
28 April 2011
When you delete a card with the software, then are only deleted the files from this card on this computer, not from your account.

If you dont deselected the automatic download files option, then are redownloading the software the cards.

Please deselect the download option in the "Advanced settings". Any once card can you download, when you press the download button.
Rven
Присоединился в Mar 2011

2 Сообщения
28 April 2011
any way i can get them to delete the cards from the account?
spiderman1804
Присоединился в Feb 2008

439 Сообщения
28 April 2011
To delete the card from the account, please contact the support team.

When the card is delete from your account is it possibel that this card come a secound time in your collection (when you have a subscription).
LondoBaron
Присоединился в Jan 2017

16 Сообщения
30 March 2020
Post from spiderman 1804 - To delete the card from the account, please contact the support team.
So to delete a card from the account, I contact the support team - how do I do this?

NOTE: I want to delete cards that I had previous purchased from my account completely as I don't like them and don't want them to show in my collection even when they are not downloaded. In otherwords all record of them deleted. Can this be done if I request it?

Regards
LondoBaron
TheEmu
Присоединился в Jul 2012

3309 Сообщения
30 March 2020
@LondoBaron

As @spiderman1804 pointed out (9 years ago) if you do this then these cards will be among those that are offered for sale for you to buy and will crop up among any cards that you get via a random selection based TGIF.

You can delete the cards from your PC and you can use the relatively recently provided ability to mask them so that you never see them again (not even as part of the numeric total of cards that you own). You will still own them, but you will not see them or any sign of them ever again unless you choose to do so.
JayZ971
MODERATOR
Присоединился в Mar 2009

2272 Сообщения
30 March 2020 (edited)
So to delete a card from the account, I contact the support team - how do I do this?

NOTE: I want to delete cards that I had previous purchased from my account completely as I don't like them and don't want them to show in my collection even when they are not downloaded. In otherwords all record of them deleted. Can this be done if I request it?

@LondonBaron

You have 2 options.........

1 Open a ticket in Customer Service - Click the i in the circle at the top right of the GUI (app) click on Customer Service, then open a new ticket.

2 You can "hide" the cards you don't want to see. Click on the card, click on the 3rd icon on the card (the one with the line through the eye) You can do this even if you have not downloaded the card yet.

Hope that helps........
Manue
TEAM
CUSTOMER SERVICE
Присоединился в Nov 2014

1086 Сообщения
30 March 2020 (edited)
Hi, we do not deleted purchased cards. Please
hide the cards you don't want to see. Click on the card, click on the 3rd icon on the card (the one with the line through the eye) You can do this even if you have not downloaded the card yet.

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