@Evaneself wrote:
I have only two cards of her. How can I get a refund?
Write an E-mail to
[email protected]Give your Username and a List of what cards you Purchased and want the refund for.
And why you want them refunded.
In most cases, they will refund you credits, and then remove the cards from your History
and you will never be able to play them again, Even if you have the files backed up, you can't play them.
Personally, I want to Keep every card, even if it's only One card that has been removed from the store, I want to keep
and Enjoy them all..
The Enjoyment Value of getting to watch them, is worth more than the few credits I would get back..
But that is just my view.
Long Explanation follows:
Every card you Purchase has it's very Own Liscense code that is Sent to you from the server..
Without the License code, you can't play the card.
So when you get a refund, the License code is removed from your account, and you can no longer play the card(s).
Not related to your Question, but some Info to share.
This is also why, when there is a Server issue, your Collection might show as empty.
the App Needs to Communicate to the server and Get a copy of the License Codes for all the cards you own.
The Files are still there on your HDD, but you don't have the Server connection to get the License Codes.
This has Happened to me, and I'm sure many other members when there has been a server issue.
You just have to be Patient till the issue is resolved.
I know some members tried to Delete everything and re-install , and then create a bigger issue for themselves.