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Payment Options

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Skyliner1904
De em Sep 2019

4 post(s)
November 2, 2019
Today i wanted to reload my credits. I had to acknowledge to my regret that a payment on my preferred bank transfer is no longer possible. I would like to know why. Was this method to of payment too uncertain, or what is the reason?
stefnev1
MODERADOR
De em Jul 2008

4604 post(s)
November 2, 2019
You may write a ticket to the customer service. Click on the "i" with a circle around at the top right of the window to find the ticket facility.
Skyliner1904
De em Sep 2019

4 post(s)
November 2, 2019
I wrote a message to the customer service. I hope that they will offer the direct banking again.
SetFuego
De em Mar 2008

730 post(s)
November 2, 2019 (edited)
I think that has something to do with the new EU Payment Services Directive (PSD2), which has been in operation since 15 September 2019. After that also direct debit should be possible only by 2 factor authentication.
I think there is still a waiting period, because not really the practice has been clarified.
SetFuego
De em Mar 2008

730 post(s)
November 11, 2019
Seems that the other payment methodes like direct debit are back via WebBillings. I hope this stays that way. 👍

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