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Paysafe cards and asking for Help Fórum / Espaço para novos usuários
WolfVul
De em Jul 2017 1 post(s)
July 13, 2017
First let me say sorry if this is in the wrong location but i have a few issues i would like help with.
I have a Paysafe card option but can not use it. When i select paysafe i get sent to another service that does not accept paysafe cards. In my case Poil , While Poil is fine i dont want to use my bank or card as payment. Hence the paysafe card.
I am new to paysafe so maybe there is something i am over looking? Am I doing anything wrong ?
Secondly I tried to use the " Contact Us " feature to solve this issue but nothing happened. I would click the option and it would do nothing. I also could not see a category for this sort of stuff on the Forum as well , so i did not know where to post. So what is the best way to seek for Help when having banking issues or some other problem in the future?
I have a Paysafe card option but can not use it. When i select paysafe i get sent to another service that does not accept paysafe cards. In my case Poil , While Poil is fine i dont want to use my bank or card as payment. Hence the paysafe card.
I am new to paysafe so maybe there is something i am over looking? Am I doing anything wrong ?
Secondly I tried to use the " Contact Us " feature to solve this issue but nothing happened. I would click the option and it would do nothing. I also could not see a category for this sort of stuff on the Forum as well , so i did not know where to post. So what is the best way to seek for Help when having banking issues or some other problem in the future?
July 13, 2017
@WolfVul Hi, I have escalated this issue. To contact us : On the top right of the software page, click on the 'i' ( info) / Customer Service/ New ticket. Please log a ticket through the customer service or send us an email to [email protected]. Please provide a screenshot of your payment page , your username We will get back to you as soon as possible. thank you
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