Hello to this community. I paid for 2 shows and both of them never appeared. It says that I bought the shows in my collection but when I play them I don't get the full show. Can someone please tell me what's going on here? Thanks.

When you go to my collection highlight one of the new shows you purchased. There should be a download option. This will download all of the new scenes instead of just the previews. Once you download the scenes you can right click the play button and select "Play all clips".

Hey there SolitudeAtLast and a happy new year.

Once I hover over the show it gives me no option to download and when I right click there is no download option either. The more option just leads to a preview of the show.

My account is old but I am still new to this so any help would be greatly appreciated.

Im good now thanks

I wanted to go over the basics to make sure it's not something simple causing the issue. You can select the gear icon in the top right to access the settings. Under Desktop you can select how long you want the show duration to be.

If this still doesn't fix your issue I would contact the support team. I am just a fellow user trying to help others :) Happy New year!