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Can't purchase shows

  Forum / Kącik nowego użytkownika

UniSteve
Dołączył: Oct 2016

10 post(y/ów)
October 30, 2016
I don't know why the billing page doesn't show the "choose service" option at the bottom, the only billing service available is epoch.com and they don't accept my card, I live in Guatemala btw
Manue
EKIPA
CUSTOMER SERVICE
Dołączył: Nov 2014

1074 post(y/ów)
November 1, 2016
@i24765625 Hi, "they don't accept my card," What's the error or decline message ?
UniSteve
Dołączył: Oct 2016

10 post(y/ów)
November 1, 2016
Hi there, thanks for answering, actually there's no message, it only goes back to the billing page and says I entered the wrong CVC number but I'm quite sure it's the right one, it's a epoch.com thing, I've tried to purchase other memberships with epoch and it always says I'm entering a wrong CVC number
spiderman1804
Dołączył: Feb 2008

439 post(y/ów)
November 2, 2016
The CVC number have 3 or 4 digits. Most can find the CVC number at the backside of the card.

I thinking that at the website is a link whre you can find the CVC number.
Question: What is the CVC number?

Or search at google.com for cvc number (pictures).
UniSteve
Dołączył: Oct 2016

10 post(y/ów)
November 2, 2016
Thank you so much for trying to help, but I can assure you, I know where the CVC number is, I've entered it in CCbill and Probiller pages a lot of times and it always work.
Wyldanimal
MODERATOR
Dołączył: Mar 2008

3961 post(y/ów)
November 2, 2016
If you Can try to Choose one of the other Biller options.
UniSteve
Dołączył: Oct 2016

10 post(y/ów)
November 2, 2016
Yeah, the problem is my billing page doesn't show the "choose your biller" option, I don't know why
celine
EKIPA
Dołączył: Sep 2007

1928 post(y/ów)
November 2, 2016
Could you post a screenshot of the billing page + the Epoch message so that I can check with them ?
Manue
EKIPA
CUSTOMER SERVICE
Dołączył: Nov 2014

1074 post(y/ów)
November 2, 2016
@I24765625 Hi, I have just replied to your message. Please get back to us using ticket 10307 only to avoid any *****. Thank you : )
UniSteve
Dołączył: Oct 2016

10 post(y/ów)
November 2, 2016
Here's the epoch error, I can assure you, I can swear I'm writing the correct CVC and expiration date

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