@Gorfa91

I am waiting for my Premium status to expire before resubscribing. It cannot renew automatically my credit card expired in the meantime. I do not know how long the system will take to cleanup my status... It should have been yesterday.

Let us know the outcome please 👍

I am waiting for my Premium status to expire before resubscribing. It cannot renew automatically my credit card expired in the meantime. I do not know how long the system will take to cleanup my status... It should have been yesterday.

Your Premium is stopped @the biller, even if you still have your crown for the moment :)

@Celine yes I am pretty sure of that and would like to believe that things should be that simple but working in IT domain I do know that especially because "I still have the crown" things are not in a stable state between the biller database (which I will not reuse this year due to their very poor or no support all) and the iStripper database.

So I prefer things to be clean and in sync on all sides before subscribing again, just to avoid unnecessary hassle and have to deal with support again. 😉

I realize it may take a day or two for the charge to appear on my bill, but how do I know what card I used last year? I've changed a few cards over the year. I ***** to think customer support is going to answer this question over and over, wouldn't it make sense to put maybe the last 4 digits in the Premium area information like this:

Well I think only the biller has such information and do not provide it to iStripper for security purposes. Some billers have decent customer support web interface allowing you to retrieve the initial transaction and the status of subscription and giving you the possibility to update the credit card information if necessary. The one I had chosen has no decent support at all and obviously is also not able to send the current status real time to iStripper since my subscription is still ongoing two days after expiration. Let see.

@Celine I can see the end of subscription is effective now in my interface, profile and show pricing. So I consider that I reached a "stable state" and I can now start the new subscription process. 😋

FYI @2scompanyinjax and BTW the "NETBilling" is to be avoided due to lack of web interface to manage the subscription (they have one but it keeps failing and you do not know which proper information to capture in the form and it looks like it was implemented at the time Netscape was a top-notch browser).

OMG I did use Netscape... so old I am. 😭

Gorfa91 wrote

FYI @2scompanyinjax and BTW the "NETBilling" is to be avoided due to lack of web interface to manage the subscription (they have one but it keeps failing and you do not know which proper information to capture in the form and it looks like it was implemented at the time Netscape was a top-notch browser).

OMG I did use Netscape... so old I am. 😭

Thank you for the information and yes, I too used Netscape! I remember asking my grandparents what it was like before cards. I can only guess that someday my grandkids will ask me "Papa, what was it like before the Internet?" I'll tell them the same thing my grandparents told me. "I don't remember sonny boy, that was too long ago." 😀😆

@2scompanyinjax

iStripper does Not Have member Credit card Information.
All billing is handeled by 3rd Party Billers.
When you make a payment to the biller there is a transaction number assigned.
This Transaction is Sent to iStripper to Notify them, that a transaction has been Completed for Product A.

the 3rd party is who a member has to Discuss billing issues with.
iStripper has a members Transaction Number, so they can contact the biller on the members behalf if needed.

Members should address All billing with the 3rd Party billers.

Billers
https://www.istripper.com/information/billers/display

Wyldanimal wrote,

@2scompanyinjax

iStripper does Not Have member Credit card Information.
All billing is handeled by 3rd Party Billers.
Members should address All billing with the 3rd Party billers.

Billers
https://www.istripper.com/information/billers/display

Wow, that is a list! Good news, the charge went through today.

Thank you for the information and yes, I too used Netscape! I remember asking my grandparents what it was like before cards. I can only guess that someday my grandkids will ask me "Papa, what was it like before the Internet?" I'll tell them the same thing my grandparents told me. "I don't remember sonny boy, that was too long ago." 😀😆

Yes time flies so fast. 😉 New generation have no question about how it is possible to have all those techs stuff around them. For them Netflix on a mobile phone in a train is like the sun, the moon, the rain... they born and grew with it and it's part of normality. 😋

Well I also am going to renew asap.

@Wyldanimal yes thank you for clarity on the topic.

Misery... I remember now why I had to choose Netbilling instead of Epoch last year... Epoch is rejecting my credit card payment... WTF it is brand new, accepted all over the world and anytime and reject here for 60 EUR...

My membership did not rebill. I just had to rejoin manually.

@Dorsai6 which biller was it? Was the status clear on biller's customer portal?

@Gorfa91

I run into that often when I make an international Purchase.
My Bank, blocks it, because to them, it is suspicious activity.
A charge made in a foreign country that I have never done before.

I usually have to call the bank to let them know.
Also
if I do travel outside the states. I also have to let my bank know my planned Itinerary.
so that while I am traveling, My Card isn't blocked for suspicious use.

Imagine having a rental, and you need gas, but the card is declined, because the bank doesn't
know you are traveling, and the use outside the States seems suspicious.

The biller last year was whatever was the default biller in the US. Same for this year. I don't normally pay attention to the biller. I just check to see that the credit cards was charged correctly.

We experienced synchronisation issues with NetBilling and epoch our two primary paiement processors over premium membership rebills. The short version is they did not tell us when a rebill was processed for a customer, they were waiting for us to ask. We fixed the issue with NetBilling already and are working on epoch now. We'll make everything straight before the end of week. Please be patient if you have been rebilled but lost your premium status or in any abnormal other scenario, there is no action needed from your part and it will be fixed hopefully tomorrow.
Sorry about this problems, we appreciate your support.

@Dorsai6 ok I see thanks anyway. Same for me usually I do not really pay attention too.

@Wyldanimal yes you must be right this is probably something like that. Well I will use Netbilling this is just that they do not provide web interface to manage cancellation but:

1. Last year they did cancel it after few mail exchanges.

2. Long time ago a client relationship manager from my mobile carrier called me to offer me a better deal but requiring to stay two more years in contract with them (otherwise cancellation fees were applied). I declined claiming that I did not want to be committed anymore and he replied to me the best ever answer: you have been loyal client for more than 10 years, what is the problem to commit for two more years! What to answer? I said, just that I like to feel free to leave anytime... it was almost 10 years ago and guess what I am still with the same mobile carrier. 😎

Aren't you going to be unable to play your 4k clips if you cancel your premium? Or you can still play the ones you already have, just not able to download new shows in 4k?

Aren't you going to be unable to play your 4k clips if you cancel your premium? Or you can still play the ones you already have, just not able to download new shows in 4k?

@HighHeelsLover - my understanding is that you don't lose the shows you had already downloaded in 4k - after all, you paid for them.

But you would not be able to download any new shows.

Or you can still play the ones you already have, just not able to download new shows in 4k?

This one.

If I cancel my premium do I get a portion of money back for the days that I do not receive premium? Or does the premium continue for the whole period of the year and not recur?

I thought I remember you could cancel at anytime and get the difference refunded.

If I cancel my premium do I get a portion of money back for the days that I do not receive premium? Or does the premium continue for the whole period of the year and not recur? I thought I remember you could cancel at anytime and get the difference refunded.

@orclover - go to your profile page and click on the "i" alongside the Premium icon on the lower left of the screen. The pop-up will give you more information.

Or does the premium continue for the whole period of the year and not recur?

This one.

Premium is an add on membership that last for 1 Year.
when you join Premium, an Annual recurring Billing is set up by the Biller that you used.
It will renew 1 year from your join date.

You Can However, cancel the Rebilling any time before the rebill occurs.
You MUST contact the Biller that you used, to cancel the rebilling.
Canceling the rebilling does NOT cancel your existing 1 year of premium membership.
Edit:
Your Membership in Premium continues for the duration of the Year, and NO pro-rated refund is given.
The Membership Last for a Full Year, even if you cancel the rebilling early.

If you cancel the rebilling,
at the end of your 1 year Membership,
your membership will expire, and not be Rebilled.


After the Expiration of your Premium Membership
You will retain any and ALL 4K cards that you acquired during your membership.
4K will not be able available to download for any NEW cards released after the expiration of your membership.
For any card that you already have in 4K, you will be able to re-download that card in 4K if you need to.
All 4K content acquired while you had the Premium membership remains part of your Collection
and can be played in 4K, and redownloaded in 4K.

Thanks for the sum up, WA ! I would precise for orclover that no partial refund can be done if you cancel in the middle of the paid period.

Did I mist something because when i go to my profile and click on the I next to premium it says:

To cancel your subscription, please contact our support : [email protected] or create a ticket on our Customer service

I don't like to contact a 3 party (that only handle the payment) to cancel a subscription I have with Totem. Is Totem not the one that give the order to the biller for renew the subscription?