It doesn't seem to want to download the Divine cards. I have the full set sitting on a portable HD but those are old and I am not sure if they will be compatable with the new software.

Ok. If you're not aware yet, there are a few models who quit the adult biz and asked for their cards, pics and videos to be removed from VGHD/iStripper. Divine was one of them. Her cards are no longer available for download. All was removed from Totem's software and website 😖 Bummer, huh?

However, YOU, SIR are one of the lucky ones if you have the cards/clips backed up!

Yes, the clips you have will play forever with Totem's software, all the way back to the classics of VG2 :)

DO NOT delete anything to do with Divine's cards. If you do, they are gone forever, my friend :(

Now... To re-install and view her clips again... Copy her cards over to where you have your current model folder.

Then try to play her clips. If nothing happens or you get error messages, try rebuilding your collection in the gui, top left after clicking settings (Cog wheel).

the cards of Divine were removed from the servers and are no more available in the Store nor available to download. also don't try to redownload them. in this case you will lost them forever instead you have backups of them.
if you have backups from those shows keep them safe.

ALL cards are playable in the iStripper software.

other removed cards are from Camilla, Miss Roxx, Alizee and Priscilia Jones.

I hope one day they decide to return to platform.

Alizee and Miss Roxx download and run just fine. What was different with Divine?

@Lameman
Alizee and Miss Roxx asked Totem to remove their content (pictures, videos & animations), Divine went through the courts to ***** Totem to remove her content.

I was surprised by advice posted here - specifically the `removal' of Miss Roxx from the iStripper line-up. Not knowing what to do I raised a customer support ticket and - very quickly - my four Miss Roxx shows were gone. I received a 40 credit `refund'. That part was efficiently handled, but sadly this opened quite a `can of worms'.

I found my show totals wrong. I reported on the same ticket, that the totals reflected five shows had been removed. There was a lot of to-and-fro with support involved - there being an insistence that only four shows had been removed.

Fortunately, I do screen prints of my collection every two months - now to be done every month, as a result of this experience. After a long `older-shows-present-in-current-collection' comparison, I found the missing show. The one denied as being removed.

Physically - in alphabetic sorting - it was right next to the removed Miss Roxx cards! I have supplied all of the screen prints to support this fact. I definitely do not have the show (a Miss Ruth card), have never deleted a show and so, I believe reasonably, expect to have it returned. Hopefully I will not face yet another round of denial. I have shown that I had the show, I no longer have it - what more can I provide?

Faced with resistance to what I had already shown, I have sought referral to a manager. Last time that I did this, over a week passed, since that referral, and nothing was forthcoming. I opened another ticket to ask what was happening to the original. No manager got back to me, though. Support did respond. Not specifically knowing the people involved, I can only assume it was actually referred.

My fingers are crossed.

My problem aside, there is a great deal of information, here, on whose cards are removed - even more detail than that by @JayZ971. I am hoping I can find which other cards of mine might be affected - although after the still-unresolved matter of trying to get a wrongly removed card returned, I am a little sheepish about pointing out others.

Can someone please advise if the deletions are limited to the ones listed here, or where I might go to find out more? Thanks - in advance - for any help that can be provided.

Sorry for your Issues, as a MOD, I can't correct collection issues.

But for Future advise.
If you Already own a Card, Don't write to Customer Service and Ask about that card.

The ONLY thing customer service can do, And they will Do it...
is grant you a refund, and remove the card from your List of Active cards.

I believe there have been 34 cards removed from Sale in the store.
Some cards can still be re-downloaded if you Already Own them, But many Can't

1) never try to update a card that has been removed from the Store for sale.
You will loose access to that card.

2) the CARD image might not show up, but that is just a Graphic of the card.
you still will have all the Animation files and still be able to play a card
even if it's Graphic card image doesn't show in the Collection.

3) Make a back up of both your Models and Data folders for any / all cards you won, that have been removed from Sale in the Store.
They are yours to Keep as long as you don't loose or corrupt the files. this is the reason for the Backup.

4) Never write to Customer Service and Ask a Question about the Removed cards.
Customer Service will then, without you asking, Issue you a refund, and remove the Active Stats for that card.
YOU CAN NOT recover a card, once it has been removed.

Why does customer service do that?
Well, It is the Only thing they can do, and for some of the cards, I believe they are required by the
Courts ruling. If the removed card is no longer working, it must be removed.

So when you write to customer service, this means you have an Issue, and the Only thing they can do is Issue a credit, and remove the card from your Active collection.

So don't write to customer service Unless you Actually have an Issue that the Card Does not Work.
after you have tried everything else.

Once a card is Purchased, it will remain Active in your Collection.
by keeping a backup, you make sure that you have working files you can restore from.

Thank you, @Wyldanimal - by coincidence I was reading your similar remarks in `Bugs and Fixes' just as I received advice of your reply to my comment.

I will certainly learn from your advice.

Of course, the Miss Roxx `horse' has bolted due to my lodging a ticket, and I am only left with retrieving my accidently-taken Miss Ruth card - which has already been requested to be referred to management.

Thank you again. NEXT TIME - kind of hoping that there won't be a next time - I will follow your advice.

Appreciate your details and sympathies.

👍