Just opened my mystery envelope expecting 5 cards. Instead I lost my money on scratch cards. WTF?!
I consider this a very poor deal.

Sure, afterwards I read that for near-full collections you get these stupid gambling games instead of cards, but Totem should display that text in big bold letters, so it's hard to miss.

I certainly prefer the previous solution of not being able to spend my money on mystery enveloppes when there are no cards to gain.

Other than that Totem could reconsider blocking recent cards from TGIF-deals. There are still normal cards in the store and there of course the highly unobtainable special edition cards you could provide as alternative for nearly full collections. I think 50 credits for a SEC might be acceptable to a lot of users, though I personally think that's still rather overpriced.

Hello, Sorry about the *****. You unfortunately can't purchase the mystery envelopes containing cards as you own almost all the full shows. You can still win extra credits with our fantastic scratch card offer.

It is written.
Read the instructions instead of mindlessly clicking.

He doesn't own all of the shows, lukaszr
Totem needs to be more forthcoming about how many shows are not included in the mystery envelope offer...

"if you own all the shows yet"

How can that mean anything other than "if you have a full collection"?

Let's not pretend that page is not *****, shall we? I, too, thought it meant that maybe Totem was including recent shows in the promotion, as long as you lacked at least five.

The wording is not only ambiguous, it is misleading! Intentionally? I ***** to say it, but I begin to think these misleading ads are intentionally so worded. That's why I've taken to asking for clarification on the boards.

I recently got a free DVD with a purchase from a seller on adultdvdmarketplace. The cover read "What Women Want's" (yes w/ the apostrophe AND incorrect conjugation), but when I opened the case the disc read "What A Women Want"

It's kinda like that...

@lukaszr

On some screens it is harder to read than yours. Just saying, I could read it, but it was difficult.
Any print should be readable or you will get complaints.

And it should make sense, or you will get unsatisfied, misled, buyers.

Seriously, by now Totem should know to check their English grammar with a translator or something. There's really no excuse.

Personally, If I can't read the screen, I open up the page that will give me the details so I know what I am getting. (unless I have been drinking.)

I do love my beer!

always read the Help ? on the event page.

@Wyldanimal

But this is still misleading, isn't it? What I don't understand is that they never disclose that you can't win cards that are newer than 30 days or 45 days (or whatever the limit was). I suppose it is the same thing now, because I have not yet bought the six latest cards, and when I tested with this mystery envolope, I only got 5 scratch cards.

Why can't they make it transparent, like (last line on your second image)...

"Note: if you own all the cards that are at least 45 days old..."

... instead of

"Note: if you own all the cards..."

No help there, Wyld. It is a lie, in fact. Darkthoughts lacked like 16 cards. It is also why I asked for clarification in the Q&A thread.

"if you have already purchased all the shows within this offer, the envelope will contain 5 scratch cards"

It says, "If you have less than five cards available to purchase".

That definitely translates to "as long as you you lack more than five of any cards you may participate" for the average English speaker.

Again, the promo seems intentionally misleading as DarkThoughts lacked at least a dozen shows.

It is also why I asked about waiting until Monday in Celine's thread since i lacked only four cards....

All the cards in our Store are not available in this offer. Would this message make it clearer for you ? "if you have already purchased all the shows within this offer, the envelope will contain 5 scratch cards" Let me know : )

@Manue

Then why not make it clear in the rules / help page, that "the shows within this offer" are only consisted of those shows that are 30 / 45 days or more old? This is relevant information to be given and should be a disclaimer for everyone to see.

Most of us forum users know this already out of experience, but still it should be made clear IMHO.

I will check with our Marketing Team if it can be modified.

"if you own all the shows yet"

I am sure the misleading was unintentional.

Totem should know to check their English grammar with a translator or something.

Automated translators still are quite unreliable. Using one might even worsen the problems...

I think ambiguity helps.

It doesn't help the sales,
It doesn't help the product,


But boy these message boards would be rather dull if things were spelled out in big bold letters.



On a serious note, for all of these little concerns, we are going to end up with a promotion that has a seven page lawyer inscribed sheet that will require a signature and notary stamp to participate.

this is a solution and it (mostly) already exsists... read the details before purchase:
Cover page= big picture of the deal (mystery envelope has five cards..... etc.)
foot note = main details with a link (what if for the five main problems)
link = a list of all the little details so no one gets *****. (this is currently the message board post that will answer specific questions)

Have to admit I liked this action and it is a chance to win a SEC again.
For me I just bought 2 times for a scratch. (2x 50 credits is 10 cards) Ended with 10 credits +
Not the profit / not the loss but the action itself was clear and ok.

OT:
About SEC is another cup of tea off course.

@Manue

Then why not make it clear in the rules / help page, that "the shows within this offer" are only consisted of those shows that are 30 / 45 days or more old? This is relevant information to be given and should be a disclaimer for everyone to see.

Most of us forum users know this already out of experience, but still it should be made clear IMHO.

@Dfner - I thought it was spelled out in the original TGFI post from @celine, as below

Scratch the circle........
1 Free card (randomly picked from the cards you don't own yet among the shows released more than 45 days ago)

I know the post was edited to remove the reference to the Eva Elfie SEC but I thought the text regarding 45 days was there originally.

@pickle1 Ok, thanks for this info. I checked the post quite early and I didn't see the reference to the 45 day limit... If it really was there before the whistle blowed, I'm not going to argue about it - I trust that it was the case :)

At any rate, if this information was given in the beginning, it is the first time that I have seen it mentioned in connection with a Friday promotion. This should be the standard and constant disclaimer whenever such promotions are taking place; that you cannot win cards that are newer than 45 days (sometimes it was 30 days, I think...). Hopefully it will be like that from now on. I, and you, and surely most of the forum regulars know this already, but most of the customers don't take part here and they might not know about it.

Not everybody checks the forum before making purchases; and it is unrealistic to expect them to. It should be clear on the "Featured" tab as well, and in the associated in app helps from that page.


And forgive me for saying so, but it's feeling kinda like "Animal Farm" around here regarding official forum posts if anybody gets my gist...

... especially since that help only says "if you... have less than 5 cards available to purchase".


Many people are just going to go by the rules posted in this ad info, and then for those with nearly full collections, BOOM, Gotcha!


I will say though that knowing Totem, if a ticket is raised in that case, a credit refund would probably be issued. Still, though... come on, Totem, do better, especially since so many of these long time customers, like myself, are already feeling some bad ***** due to the recent turn in marketing strategies.

It should be clear on the "Featured" tab as well,

He definitely has a point, this should be done.

Another case of RTFM ? 😋

Would changing the label on the button to "Do not click" help ? OK sorry I leave... 😢

..."The NeverEnding Story" 😖