I have 4 blank cards, when I click on them, the details come up, but no thumbnail.
I have searched for these cards in the software store and here on the site, they no longer exist.

The four cards are:-
Alizee - Youth hostel
Camilla - Dark side
Divine - Beverly hills
Divine - Red kiss

These are four girls I've paid for and no longer have.
Is Totem going to refund me my credits so I can get four others?

they are cards removed at the request of the performers. get in touch with totem via customer service and they will be able to give you credits for them if still honouring that refund process. I believe they do though. I didn't know Alizee had done the same. I knew about Camilla and Divine

Thanks goldiecharleston. I'll contact them now.