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There is a problem with Premium membership billing. Forum / Tout sur iStripper
Ashes79X
Inscrit en Jun 2014 3 message(s)
19 October 2020
Now I'll said be more details!
The first subscription 2019-10-19 should end at 2020-10-19.
Second subscription 2020-03-20 This time added 12 months, the deadline should be 2021-10-19, but you show 2021-03-21 。
Have not counted for 6 months！
My credit card yestoday paid you 59 dollars.
This is fee for what?
Now you charge me for my third subscription, which is not compliant!
Alkasyn
Inscrit en Apr 2008 727 message(s)
19 October 2020 (edited)
@Manue @Celine, can you help this poor man?
Spaceregent
Inscrit en Nov 2018 11 message(s)
20 October 2020
I have a similar problem. I responded to the attached email for review.
Perhaps this problem can be solved together. Many thanks for your help.
Best regards
Perhaps this problem can be solved together. Many thanks for your help.
Best regards
Spaceregent
Inscrit en Nov 2018 11 message(s)
20 October 2020
My request has now been successfully resolved. It is the second debit to the Premium Account.
20 October 2020
We experienced synchronisation issues with NetBilling and epoch our two primary paiement processors over premium membership rebills. The short version is they did not tell us when a rebill was processed for a customer, they were waiting for us to ask. We fixed the issue with NetBilling already and are working on epoch now. We'll make everything straight before the end of week. Please be patient if you have been rebilled but lost your premium status or in any abnormal other scenario, there is no action needed from your part and it will be fixed hopefully tomorrow.
Sorry about this problems, we appreciate your support.
Sorry about this problems, we appreciate your support.
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