I think it was kind of a letdown for long time members, because we were used to a way of getting cards for a certain price,Trust me or not :) i know exactly about Disappointment and how hard it can hit the one or the other,
but with the introduction of cards only obtainable through gambling, it kind of felt like Totem was tricking us suddenly.
So yes, after some time, you take things for granted and you don't expect this from a company you're used to.
I used to work in customer service so I know exactly waht you mean. I know it's hard to be shouted at even threatened for other people's mistakes.From my own Expierience for that almost 7 Years in these Company, i'm drawing my Hat in front of @Manue or
I'm sorry to hear about what you experienced, but as you said, we also learn a lot from these situations.
Talking about customer service, I think @Manue is doing a great job, and she's probably on her own most of the time.
Everytime I contacted her, she has helped me out and I'm very ...
previous message was too long so it got cutYap, too much Text for this Forum😄
About loyalty, I know our loyalty is valued in a way because there are humans behind companies who do care.Nope :) Because beside of those mentioned Customers i was always trying to be Helpful as much as i could.
This might have sounded a bit extreme.
Let's say the gambling makes it look like our loyalty doesn't matter so much.It's possible but, for myself i'm never judging a Situation, when i'm not aware of the Facts.
Thanks for your kind words, let's enjoy the girls and stay positive.The same to you
Take care and have fun!😊 👍
@TheEmu you make it sound like Totem made the first SECs "available" to win in order to satisfy ***** customers. I don't remember anyone asking for these cards to be obtainable only through gambling.
Don't you think Totem might have simply wanted to make more profit out of the these first SECs, otherwise useless?
Having another way of obtaining SECs doesn't mean the gambling has to go away. If people still want to go for that one, Totem can keep it.
... and then they ***** when the second route was offered over and above the special event. The cards only available by gambling came later (and of course there were more complaints).
Yes, of course I do (except for the "simply") but that does not mean that by doing so they did not provide a solution to the "problem" that initiated the first wave of complaints.
I absolutely agree - but I do not think that finding something that will satisfy those that do not want to gamble and at the same time will not negatively impact the overall income is as simple a matter as some here seem to think. Introducing a new mechanism will affect the income from the old mechanism (if only by reducing the need to resort to it to get a SEC) so Totem will need to be careful that they keep things properly balanced if they are not to lose out by introducing something new.
What was the second route of getting the 1st SECs if it wasn't gambling?
What was the second route of getting the 1st SECs if it wasn't gambling?
You can put it in a simple way: if there is another way, there will probably be less people taking part in the scratch game. If people choose not to gamble, that might just be because it's not worth the time, credits and all unwanted cards.
We can only speculate on the intentions, but the odds show that this game is designed to make most members pour in a lot of credits, not for most members to win an SEC.
But it will be of no use if we keep talking about the same problem, SEC cards.
Because Totem will hardly take us into consideration, in addition, Totem has recognized how one can earn additional money or compensate for losses.
Just like you, I have a large collection and I always bought every card, then the SEC cards were introduced. Of course, all cards from iStripper are a "must" for collectors.
The problem, we thought the cards were really something special, because it was said, "The cards are only available now at this point in time" and then no more.
After a lot of criticism, Totem changed the strategy a bit.
Now we are ***** with the SEC cards, because the distances where they appear are getting shorter and shorter.
In addition, the joker cards, of course everyone would like to have them, because if you miss an SEC card, you still have the joker and can use it.
Everyone has a different opinion about it, it would be bad if everyone had the same opinion.In this case i will not hold back my Opinion to the whole SEC,
However, those with a full or almost full collection (let's say triple-diamond customer) have nothing to gain from it.
. En outre, faire taire de ***** la colère des gens est rarement une bonne solution.Comme le dit @RAGORN est tout à fait correct.
I have a full collection but I seem to gave gained from it to the tune of several SECs at little or no cost - in several cases I made a profit as well as getting the card. I may even be a little up overall for going for the SECs via the games. I prefer the non-gambling methods and only resort to the games when I need to, but I have certainly not lost out by doing so.
Can I suggest you to Google Freedom of Speech ?No, that's not necessary :)
We are having a civilized and respectful discussion about a controversial policy from a company we otherwise hold in high esteem. Under the circumstances, there is no need to ban anyone. Besides,Like i was saying, when Emotions come to play things will become uncontrollable, so yes it was totally my fold.
forcibly silencing people's anger is rarely a good solution.
Rather, their anger risks to turn into rage and expressing itself differently. Notably through the loss of customers.
However, those with a full or almost full collection (let's say triple-diamond customer) have nothing to gain from it.I'm thankful for my Discounts which i'm getting through my Status, it is totally Ok for me.
So it would be wise to allow them to acquire all the cards without having to submit to games that only increase their frustration and anger.
Nous avons la chance, vous comme moi, d'habiter dans un pays de liberté et ne voulons pas faire marche arrière ou résider dans un état totalitaire. N'est-ce pas?
i'm further enjoying my Shows.
I have a full collection but I seem to gave gained from it to the tune of several SECs at little or no cost
I do, however, admit that anyone who wants to be selective about which cards they buy is not likely to gain if he or she regards unwanted cards as being worthless - but those with full collections are not selective buyers unless they have greatly changed their habits just before playing one of these games.
I agree with @RAGORN : as the conversation stay in respect and fair-play between all the members, no ban is necessary. We are adults and we can have a serious discussion between us (and Totem which is reading what we write, believe me).
I agree with @RAGORN : as the conversation stay in respect and fair-play between all the members, no ban is necessary. We are adults and we can have a serious discussion between us (and Totem which is reading what we write, believe me).
@stefnev1 - my biggest problem with this is that I am getting bored with the circular and repetitive nature of the conversation. Especially as it is not the first time the subject has been aired in the Forum.😟
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