Maxed out subscriptions - 2014/10/31 10:28

I submitted my refund request to the customer service link under the help menu. I have asked for credit under the billing category via the customer service link under help. Is this correct procedure?

I get the impression that customer service is an outsourced organisation who have not heard of the announcement. The first response is a standard automated reply that does not seem to be aware of the new situation with maxed out subscriptions. This leaves me feeling a little insecure.

There is also something strange about the subscription period. I bought a 6 month recurring subscription. The account information says it starts on 1st August 2014 and expires on the 1st January 2015. Shouldn't it expire on 31st January 2015? I am a little puzzled.

Totem Team and @Rex, please follow up to ensure this outsourced organisation have the correct procedure for this situation. I don't want the money back. I want to be granted credits to get new cards as they become available.

I am totally sure Totem will honour its promise to maxed out customers. I have no ***** there. Couldn't you make the procedure more customer friendly and smarter?