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readyforanything
Joined in Apr 2011

2400 post(s)
August 17, 2020
I did NOT get my Bonus when I reloaded. what should I do.
willyweekly
Joined in Jul 2015

414 post(s)
August 17, 2020
If you did this just now, it might be too late.
the reload was the weekend only and based on Paris time.

I am not sure, you might want to re-read the original offer and look for the time limit.
JayZ971
MODERATOR
Joined in Mar 2009

2272 post(s)
August 17, 2020
I did NOT get my Bonus when I reloaded. what should I do.

@readyforanything

Open a Customer Service ticket describing that you did not receive the bonus credits with your reload. include 2 screenshots......

1 - A screenshot of your receipt email w/time stamp on it
2 - A screenshot of your account history with your reload purchase, with your mouse over the date so that the time stamp shows the time of purchase
Wyldanimal
MODERATOR
Joined in Mar 2008

3998 post(s)
August 17, 2020
@readyforanything

Please check again..
It shows 4 hours ago
Philours
Joined in Feb 2019

1659 post(s)
August 17, 2020
RAPPEL : A tous, il vous reste 50 minutes pour profiter du bonus de recharge : 20% de crédits offerts !
Manue
TEAM
CUSTOMER SERVICE
Joined in Nov 2014

1086 post(s)
August 17, 2020
@readyforanything Hi, you did receive your 20 extra credits. Please check your Account History in your profile : )
readyforanything
Joined in Apr 2011

2400 post(s)
August 18, 2020
@Wyldanimal and everyone thanks for the Help and I just look at my account and i t is there.
readyforanything
Joined in Apr 2011

2400 post(s)
August 22, 2020
So I`m trying to take thread down. How do I do that, anyone.
JayZ971
MODERATOR
Joined in Mar 2009

2272 post(s)
August 22, 2020
So I`m trying to take thread down. How do I do that, anyone.

@readyforanything

You can't, what you can do is ask one of the Moderators to close the thread.
stefnev1
MODERATOR
Joined in Jul 2008

4603 post(s)
August 22, 2020
Thread closed, as @readyforanything wanted.

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