Why all my cards in collection disappeared? How can I fix it?

Same thing is happening to a lot of people if not everyone rn

At least I know now it isn't just me. I downloaded Elis' new card a couple hours ago and all of a sudden they all left, just walked out the door. 12 years worth of models took off. But strangely enough their information is still on my drive.

i have the same issue and opened a ticket at customer support. i have no models anymore in the collection and all models I already bought are back in the store. as I wouldn't have bought any card yet.

I hope it gets fix soon I will be waiting. This seems like a big problem. I thought I installed it wrong because I had to reinstall my Windows machine.

The site atill has my Collection but not the program it may be the server to the program.

Same problem here. About to put a ticket in.

Could this have been some kind of april fools joke???? lol hope they fix it soon... will try and see tom.

All my cards are gone too!! :-( :-( What happens Totem?? Please fix it

Same here ... I checked my account history and there it shows i am still a platinum member with 162 cards but in My Collection it is totally empty