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account wiped

  Forum / New users corner

xtankie69
Joined in Jun 2014

2 post(s)
August 19, 2016
why is it that my account has been wiped , it taken me back to a beginner stage , it might have been hacked , not a pc problem from my end , paid a lot of money for this , 3383 cards lost
kaiju
TEAM
Joined in Sep 2014

408 post(s)
August 19, 2016
Hi @xtankie69
I still can see your collection of 3183 cards by our side, so don't worry, nothing has been lost.
Please contact the [email protected] , I'm sure they'll figure out what's going on :)
Manue
TEAM
CUSTOMER SERVICE
Joined in Nov 2014

1063 post(s)
August 19, 2016
@xtankie69 Please go to the settings , click on 'Register again' login with your account details again.Please note that the 'advanced settings' box has to be checked.Let us know
charis777
Joined in Nov 2008

3 post(s)
August 20, 2016
I have the same problem . Do I ignore the warning that my cards will be deleted from the hard drive when I click on (Register again) . Also when I click on help , the message (Cant load page) comes up . Will registering again even communicate with the iStripper computer .
charis777
Joined in Nov 2008

3 post(s)
August 20, 2016
Problem is now fixed . I removed and deleted an old incompatible download manager that was corrupting programs . I rebooted and all seems to be o.k .
goldiecharleston
Joined in Dec 2008

340 post(s)
August 20, 2016
I have never trusted download managers for that reason. I've never had any reliable results using them, only torrent clients which checksum files upon completion automatically.
Manue
TEAM
CUSTOMER SERVICE
Joined in Nov 2014

1063 post(s)
August 22, 2016
Hi, If you cannot see your collection. Please go to the settings , click on 'Register again' login with your account details again.Please note that the 'advanced settings' box has to be checked.Let us know
i24648587
Joined in Sep 2016

1 post(s)
September 8, 2016
Having an issue like this also, I want to log in to my old account but I've been given this new one. How do I do I get back from when I left?
GDZ420
Joined in Apr 2012

1 post(s)
September 9, 2016
Well now for some reason the program refuses to connect to the internet so I can synchronize with the server...I cant load the help page and apparently there is no "contact us" link...VirtuaGirl was much better in my opinion...this has too many problems...why won't you let me synchronize with the server when clearly I can get on the internet...don't say firewall cause I can still play video games and watch porn...this is bull *****..when I want to connect to the server after paying a lot of money for this then GDit let me connect...please fix the issue!
91hebasu
Joined in Jan 2008

1146 post(s)
September 9, 2016
Have you tried the register again option yet GDZ420 ?

If your GUI is working, you can open a service ticket by using the help button at the top
The "i" in a circle

If not, customer service can be contacted at......
[email protected]
Wahudarifi
Joined in Dec 2009

33 post(s)
September 10, 2016
I've found that sometimes a VPN connect/disconnect results in an unhooked account. The software still knows who I am and I still have access to my collection but my credits and triple diamond tier are gone. An easy fix is to close/start the application or reboot.

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