Just wanted to share my experiences of Customer service with you all.

Unfortunately in Sep 2009 I was made Unemployed and as a cost reduction exercise I had to reluctantly cancel my subscription.

This seemed to go well, got a response telling me it was cancelled.

The next month I was billed for membership and the next etc.

This continued with me ***** and them still billing me until a few days ago,

Count them that is 14 months to sort it out.

They are finally refunding those payments, but that is it.

I had to contact them again to ask for an explanation why this occured and all I recieved was a vague reference to problems between their membership and Billing databases.

No good will gesture to say sorry not even a "here are a few tickets to make up for the 14 months of hassle and woe, Nothing.

So If you should be unlucky enough to have some sort of problem I hope they handle it better than they did mine.

And just which "they" are you refering to??. Totem uses 3rd party billers so "they" are the ones to go after in a case like this. "they"(Totem) has no control over the third party billers, just as the third party billers have no rights to hand out Totem's "here are a few tickets"

The way I would have gone about canceling is go to Totem first, then immediately go to the third party biller I used to set up the account (Epoch or whoever) and cancel there too, that way they both know at the same time and the account will not be billed again.

Your statement is not at all clear as to whom you went to about canceling the sub, just "they" as far as I can see.

I have always had good results from Totem's customer service with any problem whatsoever, and I have had a few in my time.

The third party billers Totem uses, I can not say the same for, nearly all of them have little or no customer service, or just don't give a S#@t.

Had you ***** to Totem the very first time this happened, I am sure they would have done everything in their power to rectify the situation, although there would have been a load of red tape for them to wade through to get it resolved, I am sure it would have been done and in a timely manner.

Sorry if it wasn't clear "They" was totem, my account was set up with them and VG said that it would appear on my statements as Webbilling but I never had any contact with webbilling directly and they did not contact me at any point.

My first point of contact was totem via VG Support who informed me they would contact webbilling and sort them out, they did this every time I ***** to them for 14 months.

I tried Webbillings website but it asked for info from me which I didnt have (transaction codes) these did not appear on my statements and totem couldn't supply them and webbilling claimed they did not recognise my account number and sorting code, despite being able to find it once a month to take my money, so I left the matter in totems hands as my arrangement was with them and so they were responsible for it.

As it is I have never had any contact with webbilling, I didnt sign up to them I signed up to VG and totem and so I expected them to deal with it.

I did not expect them to take so long to do so.

I've seen several posts regarding this subject. I've never had a problem with billing...either with Totem or the third party billers.

But if I did: Well, I use a credit card, as I assume most everyone else here does. I would simply contact my credit card issuer and notify them that there is an unauthorized billing on my statement. The credit card issuer then removes the contested charge. End of problem, or at least it is the end of the problem in the few cases I've had.

Am I missing something?

"For your privacy only webbilling.com and your transaction number will appear on your bank account statement."

just for reference could you mention what 'did' appear on your statement, it might help stop this in future.

GeeseH he may not reply to you since that would show that he has had contact with webbilling info to cancel but didn't follow through with it. from his statement. on my Epoch recepts I get in my email it has account number,transaction number and the password I don't see how he could go 14 months without getting at least 1 recept