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Mystery Envelope : Q&A

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celine
EQUIPO
Desde en Sep 2007

1965 posts
May 15, 2020
we're here to help :)
TheEmu
Desde en Jul 2012

3309 posts
May 15, 2020
I have bought several envelopes. On 3, possibly 4, times the first card in an envelope was displayed as if it had already been scratched. After a few unsuccessful attempts to clear it I tried scratching at the apparently already fully scratched card, and this worked giving me my reward and a new card to scratch - so i did not lose anything.

I think this is simply a problem in displaying the cards, but it will ***** people and may result in others thinking that they are totally blocked from scratching cards that they have purchased.
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1086 posts
May 15, 2020
To Triple Diamonds members : "ATTENTION PLEASE: to all of you who can't purchase Mystery Envelopes because you already own all the available shows : for you the envelopes are at 50 credits and contains 5 scratch games !"
HansSachs
Desde en Mar 2016

989 posts
May 15, 2020
@celine
Your TGIF post has an error, probably due to copy/paste. It says
Scratch Game Rules :

Scratch the circle : if you get 3 "S", you win the prize indicated in the centered circle. You can win:
10 credits
50 credits
100 credits
1 Free card (randomly picked from the cards you don't own yet)
One of the special event cards, including Eva Elfie / Cuddling Up released today!
Eva's special card was released almost 3 months ago, instead... please correct the post.
Have a good day!
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1086 posts
May 15, 2020
@HansSachs Corrected : ) Thank you
boan000
Desde en Apr 2008

273 posts
May 15, 2020 (edited)
I have 4 non-SEC cards not in my collection. So if I wait until Monday, I will get the 5 cards I lack plus a scratchoff, or do I still have to pay 10 additional credits per card for the 5 not in my collection?
boan000
Desde en Apr 2008

273 posts
May 15, 2020
Never mind, just saw DarkThought's thread. In other words, give us 50 credits and we might give you 10 or 20 back....
boan000
Desde en Apr 2008

273 posts
May 15, 2020
Because everybody has $5 bills to toss to the wind...

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