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How to retrieve my cards?

  Foro / Espacio de nuevos usuarios

i24930678
Desde en Jan 2017

2 posts
March 12, 2017
I lost all my cards after I repartitioned my hard drive. I still have my user name and password though. How can I retrieve my cards?
HombreSinSombra
Desde en Oct 2010

1249 posts
March 12, 2017
You need to login again and register again your username and password...
91hebasu
Desde en Jan 2008

1146 posts
March 12, 2017
Also......
The software may be looking in the wrong place for your cards after repartitioning
Make sure you have it directed to the proper partition
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1049 posts
March 13, 2017
@i24930678 Hi, Can you access all your shows now ? If not, please log a ticket through the Customer Service. We will get back to you asap : )
timp1711
Desde en Mar 2017

1 posts
April 5, 2017
I have 13 cards hidden in My Collection. How do I release them ?
i25139329
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1049 posts
April 5, 2017
@timp1711 Hi,Check the filters menus in 'My Collection' and the Girl Store. Everything has to be selected in the drop down menus
Please go to the settings , click on 'Register again' login with your account details again. Click on 'Rebuild Collection'
shesaboy
Desde en Feb 2017

1 posts
December 13, 2017
what the hell is up with all my cards being hidden? I tried all your suggestions above and I cannot get them to show...really frustrating software glitch.
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1049 posts
December 13, 2017
@shesaboy Hi,Have you typed in something in the search box in 'My Collection' ? If so, please clear it. Check the filters menus in 'My Collection' and the Girl Store again. Everything has to be selected in the drop down menus.Please go to the settings , click on 'Register again' login with your account details again. Click on 'Rebuild Collection'

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