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Accidentally Bought Wheel of Bargain. CS doesn't offer refund. T_T

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bamboombamm
Mitglied seit in Mar 2012

57 Beiträge
21. November 2020
I was shocked, this is the first time a ticket was closed without answering at all.

Somehow the "Wheel of Bargain" did not have a comfirmation box before the purchase.

I mistaken it as the "Spin again".

Now I ***** 50 Credits on 4 useless cards.

Anyone else experiencing the same issue?
bamboombamm
Mitglied seit in Mar 2012

57 Beiträge
21. November 2020
Never had I experienced the Customer Service support closed ticket without answering.
Rex
TEAM
Mitglied seit in Sep 2007

364 Beiträge
21. November 2020
CS we'll get back to you and fix it. Sorry we have been under a lot of work.
bamboombamm
Mitglied seit in Mar 2012

57 Beiträge
22. November 2020
Thank you, looking forward for a positive reply.
Terminsita
TEAM
CUSTOMER SERVICE
Mitglied seit in May 2019

1 Beiträge
22. November 2020
Hi bamboombamm,

We apologize for the inconvenience. I went ahead and sent you an email so as a refund.

If you have any other questions please do not hesitate to ask.

Cheers,
bamboombamm
Mitglied seit in Mar 2012

57 Beiträge
22. November 2020
Oh, I've received the refund already, thank you. Man I thought I was left out.

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