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CashBack offer: questions & answers

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TheEmu
Mitglied seit in Jul 2012

3309 Beiträge
12. February 2020 (edited)
No, the cash back is like this (purchase1->purchase2->purchase3->purchase4 (rebate on 4th purchase))

@gkar45 if you look at the account history for a cashback you will see that it is as @Ophoster says. My latest purchases went

Purchase card 1
... Notification that the card is being added
... Notification that the card has been added to my collection
Purchase card 2
... Notification that the card is being added
... Notification that the card has been added to my collection
Purchase card 3
... Notification that the card is being added
... Notification that the card has been added to my collection
Purchase card 4
... Notification that the card is being added
... Notification of cashback
... Notification that the card has been added to my collection
... Notification that the cashback has been paid

Purchase card 5
... Notification that the card is being added
... Notification that the card has been added to my collection

Only the lines in bold appear in the account history. It is not clear why we get two notifications about the cashback - the first is an "information" category message the second is tagged with the "earned" category. I interpret the first as a message that the cashback will be paid, the second that it has been paid but the wording is ambiguous.

It strikes me that a conceptually simple improvement would be to include the actual balance (as recorded by the server) with each of the account history messages as that should make it clearer what is going on whenever there is a dispute. However, conceptually simple changes are not always simple to implement.
goodwolf
Mitglied seit in May 2011

272 Beiträge
12. February 2020
@TheEmu
this would be a very useful innovation
Might also be good when You refill your credits, added 100, 500, 600 whatever at new balance is: ...
wtccs
Mitglied seit in Dec 2019

97 Beiträge
12. February 2020
I'm pretty sure I did not receive credit for my fourth card, either. It shows in my account history as being paid, but I was watching the credit counter, and it did not go up. Re-syncing did not help.

I agree with @TheEmu that showing the account balance in the account history would be very useful.
Krell
Mitglied seit in Jan 2008

76 Beiträge
13. February 2020 (edited)
I'm pretty sure I did not receive credit for my fourth card, either. It shows in my account history as being paid, but I was watching the credit counter, and it did not go up. Re-syncing did not help.
Your credit doesn't change when you select the 4th card. At all. Presumably you need the required number of credits before you can initiate the purchase, but that little (or big) green number at the top of your screen will stay the same throughout the transaction
wtccs
Mitglied seit in Dec 2019

97 Beiträge
13. February 2020
It worked fine on the second series of four cards. Maybe an intermittent problem.
Ophoster
Mitglied seit in Oct 2009

14 Beiträge
13. February 2020
So, in the end, after talking to support, I finally got my rightful cashback. But that wasn't without a fight, and it was not easy to win. Due to that, the whole issue leaves a bitter aftertaste. Now I kinda feel like a thief, who managed to deceive an innocent person into giving me their belongings. I wish it would be easier to prove facts on such matters.

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