First let me say sorry if this is in the wrong location but i have a few issues i would like help with.

I have a Paysafe card option but can not use it. When i select paysafe i get sent to another service that does not accept paysafe cards. In my case Poil , While Poil is fine i dont want to use my bank or card as payment. Hence the paysafe card.
I am new to paysafe so maybe there is something i am over looking? Am I doing anything wrong ?

Secondly I tried to use the " Contact Us " feature to solve this issue but nothing happened. I would click the option and it would do nothing. I also could not see a category for this sort of stuff on the Forum as well , so i did not know where to post. So what is the best way to seek for Help when having banking issues or some other problem in the future?