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100 free credits

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undun
Mitglied seit in Aug 2008

17 Beiträge
13. October 2016
I have about 1300 girls and as far as I recall I never got any free credits could anyone check on that for me? thanks Undun
HombreSinSombra
Mitglied seit in Oct 2010

1249 Beiträge
13. October 2016
Chances are you got your free credits the second you hit the next eligible level. I always have, without issues :)

To clarify, as far as I can recall, when you add enough credits to your account that will put you on the next level, the free credits are added even before you buy another card. Normally, you should see a notice from Totem advising you of this but possibly you missed it?

Anyways, I'm sure a Team member can tell you exactly what was added and when :)
91hebasu
Mitglied seit in Jan 2008

1144 Beiträge
13. October 2016
You can check that by looking at your account history undun
Should have a list of everything there
Credit purchases, card purchases and free stuff should all be there........I think
Manue
TEAM
CUSTOMER SERVICE
Mitglied seit in Nov 2014

1088 Beiträge
14. October 2016
@undun Hi, I have just added the missing credits. Have a lovely weekend ! : )
maniac85
Mitglied seit in Jun 2016

3 Beiträge
2. May 2018
hi, i have the same problem, im pretty sure i didn't get my free credits for hitting double diamond. if someone could check it? thanks in advance.
Manue
TEAM
CUSTOMER SERVICE
Mitglied seit in Nov 2014

1088 Beiträge
2. May 2018
@maniac85 Hi, you received them when you hit the Diamond Level over a year ago : )
maniac85
Mitglied seit in Jun 2016

3 Beiträge
3. May 2018
@Manue Hi, i was talking about hitting the double-diamond level, not the diamond level. i have now over 750 cards. thank you for your quick answer though :)

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