I know you don't think much of your customers, but I guess this post will make you very happy!
I get the hint @Richard, I send customer support an E-mail (how many months ago?)and I get a reply email saying that Richard has received the E-mail, but no reply!
I have had PM's from members suggesting what to do, BUT problem has not been fixed!
One person suggested that my computer has a Virus, I must dismiss this suggestion as I have downloaded and and used other programs with no problems what so ever!
The problem only happens when I go to install "VGHD" software, if someone can explain to me how a "virus" can only infect the one program and nothing else, by all means please explain it to me?! I have run virus scans......clean, nothing!
Anyhow this is a conversation I had with Epoch;


Thank you for contacting Epoch Billing Support. This is billing2428, how may I help you?


Note: For your security and protection, we will never ask for your full credit/debit card number.
deekayd: I want to cancel my subscription
deekayd: to vghd
billing2428: As per your request, your account has been cancelled. The last time you were charged was on {5-4-2010 69.07 AUD}, and you should receive an email confirmation within the next few minutes.
deekayd: is that all there is to it?
billing2428: Yes, you are all set
deekayd: thank you and have a good day!
billing2428: You should have an email at your hotmail confirming it has been cancelled
billing2428: Thank you for contacting Epoch Billing Support.

Deeksy,.....get a new computer and start again,...you ain't lost nothing !!!.....I know it's a ***** in the arse,....but you have had your distractions to compensate,....Hmmmm ?????....
It's not like you have to resign or nuthin'.....:)......It ain't the Mafia !!!...
Just that your computer is ***** with the fishes !!!...

If you leave us now you'll take away the biggest part of us
Ooh ooh ooh no Deeksy please don't go
And if you leave us now you'll take away the very heart of us
Ooh ooh ooh no Deeksy please don't go
Ooh ooh ooh Deeksy we just want you to stay.............

Thanks Didge, but I don't think that I should have to buy a new computer, even if that is the problem, I am pissed off that "customer support" have not tried to even contact me! If by some chance I can get the program to work, maybe then I might re-new my subscription, also the cards that I have to re-download my complete collection again, that would blow my internet allowance out of the water for 3-4 months!

PS; I read a thread by Pianogrinder not that long ago and agree with what he had to say, wholeheartedly.

Well, OK, Blue,...it's not like you would be missing very much these days !!!...and you can always pop in, during walkabout !!!...
The good Times are over,....having been destroyed by a few ego-trippers,....so who knows what effect future updates may have on your particular software !!!...
Just keep your eye on it from time to time or drop a few PM's through the letterbox !!!
Just don't say, " It's Goodnight Irene !!!... ".......:)

Hang in there Deek, I haven't been up to being here in a while now, but I will escalate this and see what happens. I ***** to lose good friends so just hang in a little longer and we'll see what happens.